April 10, 2021

148: Give Your Customers Access To Great Customer Service To Ensure They Feel Valued, Appreciated, And Heard

148: Give Your Customers Access To Great Customer Service To Ensure They Feel Valued, Appreciated, And Heard

Thriving with Shopify: THANKFUL

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Your Business Is A Journey. Invest In Yourself Today.

Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

In today’s episode, my guest is James Hotson the VP of Partnerships from Thankful. Their mission is to give every customer access to great service by giving every Shopify brand the technology to deliver it. With Thankful on call 24/7/365, your business can scale and increase customer satisfaction without spiralling costs.

You can let technology do what technology does best so your humans can do what they do best; with Thankful on your team, human support staff can invest more time building customer engagement, and less time with repetitive tasks.

Notable Shopify brands like Untuckit, Puravida Bracelets, MeUndies, Blenders Eyewear, Bombas, Morphe, and many more, all trust Thankful to power intelligent automation for their businesses, which leads to world-class customer service.

What You Will Learn Today

  • How technology is solving the pain, sorrow, and desperation that customers feel when they are forced to interact with customer service.
  • How AI in customer support doesn't have to be an all-or-nothing mindset.
  • How deep learning and natural language processing can take the right actions based on the intended meaning from your customer.
  • How to scale multichannel support where your customers want to communicate - such as social media, SMS, chat, and email.

Links And Resources Mentioned

Thank You For Listening

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Growth Mindset?

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Episode Sponsor: SMSBUMP

Today’s episode is brought to you by SMSBump, an incredible Shopify App to boost customer retention and revenue on autopilot.

Yotpo SMSBump is the leading SMS marketing solution for eCommerce brands looking to build a top revenue channel. SMSBump helps you recover carts, launch targeted campaigns and engage in truly conversational commerce. SMSBump is a part of Yotpo’s eCommerce marketing platform, helping forward-thinking brands accelerate direct-to-consumer growth.

Join over 90,000 businesses that use SMSBump to build meaningful relationships with their customers and sell online.

Download for FREE and set up in less than 5 minutes. This is the only text marketing app you would ever need. And now as an eCommerce Fastlane listener, you get a 1-month free trial on their paid plans. 

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